CLIENT Correos

Correos

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explore this project

THE PROJECT

A chat bot

to improve

  • Research
  • Strategy
  • Branding
  • UX-UI Design
  • Develpoment
  • Testing
people mental health

By applying Design Thinking and working directly with SME (subject-matter experts), meaning psychologists and universities, we were able to create a new treatment concept for borderline personality disorder (BPD) patients.

CLIENT Correos

Correos

Scroll down and

explore this project

THE PROJECT

A chat bot

to improve

  • Research
  • Strategy
  • Branding
  • UX-UI Design
  • Develpoment
  • Testing
people mental health

By applying Design Thinking and working directly with SME (subject-matter experts), meaning psychologists and universities, we were able to create a new treatment concept for borderline personality disorder (BPD) patients.

people mental health

By applying Design Thinking and working directly with SME (subject-matter experts), meaning psychologists and universities, we were able to create a new treatment concept for borderline personality disorder (BPD) patients.

  • Research
  • Strategy
  • Branding
  • UX-UI Design
  • Develpoment
  • Testing

THE CONTEXT

How to support

BPD patients?

BPD is a serious mental disorder that causes emotional dysregulation. Social isolation and Covid-19 also challenged the way these individuals feel held together and supported on a basic level. Around 20% of the population has personality traits that negatively impact their daily lives. Bright was born to help patients to manage their feelings, explore new ways of communication and also reduce assistance to medical emergencies.

THE CONTEXT

How to support

BPD patients?

BPD is a serious mental disorder that causes emotional dysregulation. Social isolation and Covid-19 also challenged the way these individuals feel held together and supported on a basic level. Around 20% of the population has personality traits that negatively impact their daily lives. Bright was born to help patients to manage their feelings, explore new ways of communication and also reduce assistance to medical emergencies.

THE CHALLENGE

Virtual

experiences

for mental crises

Better virtual care experiences have incredible potential to provide patients with better care.
Combining clinical experience with Bemobile innovation approach, we develop an e-health solution focused on behavior change for helping people manage emotional crises. Working with unstable patients forced us to handle unforeseen situations and establish a method to evaluate feedback and validation.

THE CHALLENGE

Virtual

experiences

for mental crises

Better virtual care experiences have incredible potential to provide patients with better care.
Combining clinical experience with Bemobile innovation approach, we develop an e-health solution focused on behavior change for helping people manage emotional crises. Working with unstable patients forced us to handle unforeseen situations and establish a method to evaluate feedback and validation.

OUR SOLUTION

Conversational

interface & gamification

Through the exhaustive study and analysis of psychological techniques used in the clinic, we translated these methods into gamification dynamics applicable during moments of mental health crisis. All based on a conversational interface with unique feedback elements, specially designed for such intense circumstances. We use Artificial Intelligence combined with Socratic Questioning techniques, meditation methods, color psychology among others to improve quality of life.

OUR SOLUTION

Conversational

interface & gamification

Through the exhaustive study and analysis of psychological techniques used in the clinic, we translated these methods into gamification dynamics applicable during moments of mental health crisis. All based on a conversational interface with unique feedback elements, specially designed for such intense circumstances. We use Artificial Intelligence combined with Socratic Questioning techniques, meditation methods, color psychology among others to improve quality of life.

INSIGHTS

Testing and validation

with real patients

With the intermediation of the doctors, the patients participated in different stages of the creation process, particularly in the testing phase. Various sessions were conducted with diverse groups, depending on their BPD (Borderline personality disorder) profile.

INSIGHTS

Testing and validation with real patients

With the intermediation of the doctors, the patients participated in different stages of the creation process, particularly in the testing phase. Various sessions were conducted with diverse groups, depending on their BPD (Borderline personality disorder) profile.

“We finally see

our usage in liters”